Our Claims SErvice

RBIG's In-House Claims Service

Should you unfortunately need to claim on your business insurance policy, the last thing you want is to get bogged down in paperwork, emails and telephone calls. You just want get back to running your business and life, as quickly and painlessly as possible.

We completely understand, which is why, unlike some business insurance brokers, we have our own dedicated, in-house claims team.

Professional, pro-active claims management

Professional and experienced they are committed to pro-actively supporting you. If necessary they will advocate on your behalf, using their knowledge, expertise and relationships with insurers to fight your corner.

They’ll also be on hand to offer you guidance and technical support to help you manage major loss or business disruption.

Working with RBIG’s trusted partners, our claims experts will also seek to mitigate claims from third parties where responsibility is refuted, with the aim of reducing their value.

Throughout the process they’ll keep you up to speed on how your claim is progressing and assist in securing a prompt and fair settlement.

RBIG claims management service

RBIG’s in-house claims team can also provide detailed claims reports especially if there are larger volumes of incidents reported.

These can yield invaluable information for directors, management, health and safety and HR officers for the benefit of management and health & safety officers. They can aid the identification of patterns and trends to focus on those areas where most incidents arise, particularly in relation to liability and motor insurance claims.

Our proactive approach will ensure you are better informed about the risks and challenges your business is facing, allowing you to take preventative action to minimise future incidents and claims.

Representing your interests

RBIG’s excellent reputation has been built on the quality of our professional service and support. We never forget that as your independent business insurance broker, we represent you and no-one else.

As such you can always count on us to deliver an honest, prompt and professional service. Our aim is simple: to help our valued clients secure a speedy and fair settlement, without fuss or drama.

To achieve this, we always allocate at least one dedicated claims handler to any one case. Your claims handler or handlers will also be supported by our claims manager who will be on hand to answer any questions that you might have.

Our team can support you on claims defensibility, working with our trusted partners in order to pursue reductions in claims values.

Services offered by our in-house claims team include:

• Detailed advice in the event of a claim
• At least one dedicated claims handler for each client
• Prompt and close liaison with insurers on your behalf
• Expert monitoring and interrogation of claims and their resources
• Arrangement of engineers’ inspections
• On-site support and advice where appropriate
• Appointment of loss adjusters
• Expert guidance through to conclusion of your claim